My name is Russ Borders, and I started Environmental Contracting Services, Inc (ECS) straight out of graduate school after working in the industry and witnessing, firsthand, how most companies were not servicing their customers well. This was the foundation upon which ECS was built because right then and there, I realized how I could make a difference. I decided to fully research and write my Master’s Thesis Paper on my industry.
My findings were truly eye opening. I found, in many cases the companies were actually doing a disservice and making issues worse. There were many uneducated or under-educated contractors making costly mistakes. Most companies didn’t have adequate liability insurance, workers compensation insurance, or proper certifications for the projects they were performing. Industry standards were not being complied with, and the customers were suffering.
Therefore, I dedicated my efforts to educating my team, my customers, my industry, and myself to better serve our community and customers. Much of what we do revolves around safety standards that contractors must be aware of in order to correctly complete certain projects. Education and high standards help ensure a project is done correctly the first time.
It wasn’t enough to exceed a customer’s expectation; we had to make sure we were achieving a high industry standard in the process. My goal was relationship building, problem solving, and clear communication to our customers. Honesty and integrity have been the backbone of our growth. We are succeeding because we are highly educated, trusted, and well versed on the projects we are advising on and completing. We have given seminars to realtors, brokers, industry professionals, and different associations.
We are unlike any other company because we don’t think like any other company. We take the time to answer all questions up front and we will give you the best options for your project. Most of our business is based off of referrals and past customers. Our customer reviews, feedback, and recommendations are a testament to our focused dedication to our craft. Call today, we would love the opportunity to work with you.